Terms & Conditions

1. About Mutiara AI

Mutiara AI Sdn. Bhd. provides artificial intelligence consultancy and implementation services to organisations in Malaysia and the surrounding region. Our registered place of business is:

2. Use of This Website

This website is provided for informational purposes and to allow prospective clients to make enquiries about our services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of any third party. Specifically, you must not:

• Attempt to gain unauthorised access to any part of this website or its underlying systems.
• Transmit unsolicited commercial communications (spam) through the contact form.
• Use automated tools to scrape, index, or harvest content from this website without our written consent.
• Misrepresent your identity or affiliation when submitting enquiries.

3. Service Engagements

The services described on this website — Document Intelligence System, Conversational System Build, and Model Audit and Risk Review — are provided under separate written engagement agreements between Mutiara AI and each client. These Terms govern website use; the terms of any service engagement are set out in the relevant agreement. Where these Terms conflict with an engagement agreement, the engagement agreement takes precedence for matters within its scope.

Prices displayed on this website are indicative starting prices in Malaysian Ringgit (MYR) and are subject to confirmation following scoping discussions. They do not constitute a binding offer.

4. Intellectual Property

All content on this website — including text, design elements, graphics, and structure — is the property of Mutiara AI Sdn. Bhd. or its licensors, and is protected under applicable Malaysian copyright law and international treaty obligations.

You may view, print, and share pages from this website for personal, non-commercial reference purposes, provided that attribution to Mutiara AI is maintained and no modification is made to the content. Any other reproduction, redistribution, or commercial use requires our prior written consent.

5. Accuracy of Information

We take reasonable care to ensure that the information on this website is accurate and current at the time of publication. However, we do not warrant that the content is complete, free from error, or suitable for any particular purpose. Service descriptions and prices may change without prior notice on the website.

Nothing on this website constitutes professional advice — legal, financial, technical, or otherwise. You should obtain independent advice before making decisions based on content published here.

6. Limitation of Liability

To the fullest extent permitted by Malaysian law, Mutiara AI shall not be liable for any direct, indirect, incidental, or consequential loss arising from:

• Your use of, or inability to use, this website.
• Any inaccuracy or omission in the information published on this website.
• Temporary unavailability of this website due to maintenance or technical issues.
• Unauthorised access to or alteration of your communications or data transmitted to this website.

This limitation applies whether the claim arises in contract, tort, or any other legal theory, and even if Mutiara AI has been advised of the possibility of such loss.

7. Third-Party Links

This website may contain links to external websites operated by third parties. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or availability of any linked external site. Accessing a third-party site through a link on our website is at your own risk.

8. Privacy and Cookies

Our handling of personal data collected through this website is described in our Privacy Policy. Our use of cookies is described in our Cookie Policy. By using this website, you acknowledge that you have read and understood both documents.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. The updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of this website after the posting of revised Terms constitutes your acceptance of those changes. We recommend reviewing this page periodically.

11. Contact

If you have questions or concerns about these Terms, please contact us: