PETALING JAYA · SELANGOR · MALAYSIA

AI systems built for
the work your firm
actually does

We design and deliver narrow, well-tested AI systems for document processing, internal assistance, and model governance. No broad claims about what machines can do — only careful work on the parts that matter.

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+60 16-732 4859

[email protected]

Honest error-rate disclosure on every engagement

WHAT WE BUILD

Three focused engagements

Each service is scoped to a specific problem class. We do not offer general-purpose AI consulting — we deliver working systems with written evaluation results and honest handover documentation.

Document Intelligence System

A bespoke build for firms processing large volumes of contracts, claims, invoices, or regulatory filings. We configure extraction models alongside human review and deliver a working system with structured handover to your operations team.

Ten-week engagement with production deployment included
Residual error rates disclosed in writing
Human review workflow preserved throughout

MYR 2,140 Enquire

Conversational System Build

A focused engagement to build and deploy one conversational assistant for a narrow internal use case — staff handbook lookup, IT helpdesk triage, or customer enquiry routing. The system handles routine cases and hands off the rest.

Evaluated against a written test set before launch
Three months of post-launch tuning included
Honest with users about its own limits

MYR 1,420 Enquire

Model Audit and Risk Review

A two-week independent review of a machine learning system already running in your organisation. We examine the training data, evaluation regime, deployment monitoring, and operational guardrails, then deliver a written audit report with sequenced remediations.

Written report with severity ratings
Covers data, evaluation, monitoring, and guardrails
Suitable where AI has grown faster than governance

MYR 540 Enquire

HOW WE WORK

What distinguishes our approach

Narrow scope, clear deliverable

Every engagement has a defined scope document before work begins. You know exactly what will be delivered and what falls outside the agreement.

Disclosed limitations

We write down what the system cannot do. Residual error rates, edge cases, and failure modes are documented — not buried in footnotes.

Human judgement preserved

Our systems are designed to assist, not replace. Handoff points to human review are built into the workflow from the start, not added later as an afterthought.

Evaluation before deployment

Nothing ships without a written evaluation report. Each system is tested against a representative sample, and results are shared with the client before production use begins.

Local market knowledge

We work with organisations in Malaysia and understand the document formats, regulatory environment, and operational conditions that shape how AI systems need to behave here.

Structured handover

At the end of each engagement, your team receives the system, its documentation, and the knowledge to maintain it. We do not design for dependency on continued engagement.

Have a system in mind?

We take on a small number of engagements at a time to keep quality consistent. If you have a document processing burden, a conversational use case, or a model that needs independent scrutiny, reach out and we will discuss whether the work is a good fit.

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+60 16-732 4859 [email protected]

COMMON QUESTIONS

Frequently asked

What kinds of organisations do you typically work with? +

We work with Malaysian firms across financial services, professional services, and operations-heavy industries. Common situations include legal teams processing large contract volumes, operations teams handling claims or onboarding documents, and IT departments that have deployed ML models without adequate monitoring in place.

How accurate will the document extraction be? +

Accuracy depends heavily on the quality and consistency of the source documents. After an initial review of your document set, we provide a written estimate of expected extraction accuracy and residual error rates before the engagement proceeds. We do not quote accuracy figures without first examining the data.

Does the conversational system require ongoing work from Mutiara AI to run? +

No. The system is handed over to your team with full documentation. The three months of post-launch tuning included in the engagement covers adjustments based on early live usage, after which the system operates independently. You are not required to retain us for ongoing operation.

What does the model audit actually cover? +

The audit reviews four areas: how training data was collected and prepared; what evaluation was done before deployment; what monitoring exists in production; and what operational controls govern how outputs are used. The written report assigns severity ratings to each identified issue and provides a sequenced remediation plan.

How is pricing structured? +

Each service is listed at a base price in MYR. The Document Intelligence System starts at MYR 2,140, the Conversational System Build at MYR 1,420, and the Model Audit at MYR 540. Larger document sets or more complex deployment environments may adjust the final cost, which is agreed in writing before work starts.

How do we get started? +

Use the contact form below or call us directly. We will arrange a short scoping call to understand the problem, assess whether it is a good fit for one of our services, and provide a written proposal within five working days of the call.

FIND US

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Get in Touch

We take on a limited number of projects each quarter. If your timeline is pressing or you want to check availability before preparing a detailed brief, a call is the fastest route.

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